KSeF for e-commerce: corrections, returns and automation
E-commerce scenarios that most often complicate KSeF implementation and how to automate them.
Why e-commerce has it harder
E-commerce operates with high volume and high dynamics of changes: returns, cancellations, various sales channels, marketplace and international sales.
In such an environment, manual adjustments are ineffective. You need a process based on rules and events.
- •High document volume.
- •A large number of corrections and exceptions.
- •Multi-channel and cross-border sales.
Automation of return scenarios
First, it is worth defining an event map: order, payment, shipping, return, correction. Each event should automatically trigger the appropriate accounting and invoicing step.
Thanks to this, the company avoids delays between the sales system and accounting and reduces the risk of data inconsistency.
- •Event-driven workflow for returns.
- •Automatic binding of corrections to the source document.
- •Process statuses available to the operations team.
How to measure process quality
In e-commerce, it is worth measuring not only the number of rejections by KSeF, but also the time needed to complete the correction and the percentage of cases closed without manual intervention.
This allows you to make decisions about subsequent automations based on data, not intuition.
- •Lead time corrections.
- •Automatic closing indicator.
- •Top 10 reasons for exceptions.