OPERATIONS PAGE

SLA information

We do not publish one universal SLA for every project. Availability, response times, and support model are defined separately for each implementation.

How SLA is defined

The SLA depends on process criticality, integrations, maintenance windows, hosting model, and expected response times.

For MVPs, process automation, and AI agents we prepare different support tiers, from business-hours support to higher-priority models.

What the project agreement includes

The final agreement defines support scope, contact channels, priority classes, response targets, and incident reporting rules.

If the project requires a formal SLA document, we prepare one as part of the implementation package.